Privacy Policy

1. What Information Do We Collect?

In short: We collect personal information that you provide to us and certain information collected automatically when you use our website.

Personal information you disclose to us

We collect personal information that you voluntarily provide when you register on our services, express interest in our products or services, participate in activities on the website, buy from us, or contact us.

• Names
• Email addresses
• Information you send through forms, emails, service requests or support messages

Information automatically collected

We automatically collect certain technical information when you visit, use or navigate our services. This information does not usually reveal your specific identity but may include device and usage details.

• IP address
• Browser and device characteristics
• Operating system
• Language preferences
• Referring URLs
• Device name, country and approximate location
• Pages viewed, searches, date and time stamps, activity logs and error reports

2. How Do We Process Your Information?

We process your information to provide, improve and administer our services, communicate with you, protect website security, prevent fraud and comply with legal obligations.

• To create, manage and support user accounts where applicable
• To deliver requested products or services
• To respond to enquiries and support requests
• To improve website performance, content, products and services
• To protect users, prevent fraud and secure the website
• To comply with applicable laws and legal responsibilities

3. What Legal Bases Do We Rely On?

We process personal information only when we believe it is necessary and we have a valid legal reason to do so. Depending on your location, legal bases may include consent, contract performance, legal obligations, legitimate interests or vital interests.

For EU and UK users

• Consent: We may process your information when you give permission for a specific purpose.
• Performance of a contract: We may process information to provide services or fulfil obligations.
• Legal obligations: We may process information to comply with law or regulatory requirements.
• Vital interests: We may process information to protect someone’s safety where necessary.

For Canadian users

We may process information based on express or implied consent, and in some cases where collection is legally permitted without consent, such as fraud prevention, investigations, legal processes, business transactions or other permitted circumstances.

4. When and With Whom Do We Share Personal Information?

We may share information in specific situations and with relevant service providers or third parties where necessary.

• Business transfers: We may share or transfer information during a merger, sale, financing or acquisition.
• Google Analytics: We may use Google Analytics to track and analyse use of our services.
• Service providers: We may disclose information to service providers who help us operate the website and deliver services.

To opt out of Google Analytics tracking, you may visit Google’s official opt-out browser add-on page.

5. How Long Do We Keep Your Information?

We keep personal information for as long as necessary to fulfil the purposes described in this privacy notice unless a longer retention period is required or permitted by law.

When we have no ongoing legitimate business need to process your information, we will delete or anonymise it. If deletion is not immediately possible, such as where information is stored in backup archives, we will securely store it and isolate it from further processing until deletion is possible.

7. Do We Collect Information From Minors?

We do not knowingly collect data from or market to children under 18 years of age. By using our services, you confirm that you are at least 18 or that you are the parent or guardian of a minor and consent to that minor’s use of the services.

If we learn that personal information from users under 18 has been collected, we will take reasonable steps to delete such data. If you believe we have collected such information, contact us at privacy@newplug.co.za.

8. What Are Your Privacy Rights?

Depending on your location, applicable privacy law may give you rights regarding your personal information. These may include the right to access, correct, delete, restrict processing, request portability, object to processing, or withdraw consent.

• You may request access to the personal information we hold about you.
• You may request correction or deletion of your personal information.
• You may withdraw consent where processing is based on consent.
• You may opt out of marketing communications by using unsubscribe links or contacting us.
• You may request account review, update or termination where accounts are available.

To exercise your rights, contact us through https://newplug.co.za/contact/ or email privacy@newplug.co.za.

9. Controls for Do-Not-Track Features

Some browsers and mobile systems include a Do-Not-Track feature. At this stage, no uniform standard for recognising and implementing DNT signals has been finalised. As a result, we do not currently respond to DNT browser signals.

If a standard is adopted in the future that we are required to follow, we will update this privacy notice accordingly.

10. Do United States Residents Have Specific Privacy Rights?

If you are a resident of certain United States jurisdictions, you may have specific rights regarding access to your personal information.

We have not disclosed, sold or shared personal information to third parties for a business or commercial purpose in the preceding twelve months, and we do not sell personal information belonging to website visitors or users.

11. Do Other Regions Have Specific Privacy Rights?

Australia and New Zealand

Users in Australia and New Zealand may have rights under applicable privacy laws, including rights to request access to or correction of personal information.

Republic of South Africa

South African users may request access to or correction of personal information. If you are unsatisfied with how we address a complaint regarding personal information, you may contact the Information Regulator South Africa.

• General enquiries: enquiries@inforegulator.org.za
• Complaints: PAIAComplaints@inforegulator.org.za
• POPIA complaints: POPIAComplaints@inforegulator.org.za

12. Do We Make Updates to This Notice?

Yes. We may update this privacy notice from time to time to stay compliant with relevant laws and reflect changes in our services. The updated version will be indicated by an updated date and will be effective as soon as it is accessible.

We encourage users to review this privacy notice frequently to stay informed about how we protect personal information.