New Job Earn R14,000 per month: Service Administrator
Job Title: Service Administrator
Location: Durban
Company: The Focus Group
Position Type: Permanent, Intermediate
Salary Range: R11,000 – R14,000 per month
About the Role
Are you a vibrant, passionate, and dedicated individual with a knack for administration and customer service? The Focus Group is seeking a Service Administrator to join their growing team in Durban. This role requires a dynamic professional to support the service team, manage scheduling, and maintain seamless service operations.
This is your chance to work in a supportive environment where your skills will contribute to the company’s success in delivering top-notch service in the household, commercial, and industrial sectors.
Key Responsibilities
1. General Administration & Clerical Assistance
- Support managers and employees with daily administrative tasks.
- Assist in scheduling and booking service calls for technical teams.
- Compile and process quotes, sales orders, invoices, and logistics.
- Handle filing, photocopying, and answering incoming calls and emails.
- Ensure customer records are updated and managed in a systematic and organized manner.
- Maintain a professional and positive representation of the company to customers and stakeholders.
2. Service Administration
- Book and schedule customer service calls.
- Coordinate technical team assignments and ensure prompt service delivery.
- Process quotes, orders, and invoices, ensuring all data is accurate and up-to-date.
- Respond to client inquiries and requests for service support.
- Collaborate with the logistics and technical departments to ensure timely service.
- Maintain accurate records of customer interactions, orders, and status reports.
3. Stock Control
- Order stock from internal branches as required for service jobs.
- Receive, check, and reconcile deliveries from internal suppliers.
- Manage stock transfers, ensuring accurate record-keeping and reconciliation.
- Process credit notes and facilitate returns when needed.
- Conduct monthly stock take and reconciliation of stock items related to service operations.
4. Technical Support
- Gain a basic understanding of installation and technical requirements of products.
- Assist in scheduling technical repairs and installations to ensure smooth workflow.
- Retrieve and document site readiness confirmation from clients before installations.
- Keep detailed and transparent records of technical requirements for each customer.
5. Debtors Clerk Support
- Ensure adherence to financial approvals and payment terms for customers.
- Allocate payments and communicate with head office for payment reconciliation.
- Verify customer credit applications and facilitate authorizations with head office.
- Support the finance department in addressing client billing issues and payment discrepancies.
6. Customer Service
- Provide outstanding customer service by prioritizing phone calls and client queries.
- Handle challenging customer situations with patience, empathy, and professionalism.
- Use product knowledge to assist customers and ensure positive customer experiences.
Required Qualifications and Skills
- High school diploma or equivalent qualification.
- Prior experience in a similar administrative role preferred.
- High proficiency in Microsoft Office Suite (Excel, Word, Outlook, etc.).
- Knowledge of SAP, service software, or financial systems is advantageous.
- Exceptional organizational, multitasking, and time-management skills.
- Strong verbal and written communication skills.
- Customer-oriented mindset with a passion for delivering excellent service.
- Valid driver’s license and good health record.
Preferred Competencies
- Attention to detail with a strong commitment to quality and accuracy.
- Ability to work in a high-pressure environment and meet deadlines.
- Long-term commitment and a desire to grow within the company.
- Proactive approach to problem-solving and decision-making.
- Positive attitude and ability to collaborate with cross-functional teams.
Benefits
- Salary: R11,000 – R14,000 per month.
- Leave: 15 days annual leave per year.
- Medical Aid: Discovery Coastal/Classic Delta Saver Plan (50/50 contribution between employee and employer).
- Retirement Fund: Compulsory retirement contribution (75% employer, 2% employee).
- Bonus: Discretionary 13th cheque or bonus in December.
Working Hours
- Hours: Monday to Friday, 8:00 am to 4:30 pm (45 hours per week).
- Breaks: Two tea breaks (10:00 am & 2:00 pm) and a half-hour lunch break.
- Overtime: May be required for stock counts or deadline-driven projects (e.g., tenders).
Why Join Us? At The Focus Group, we believe in creating a supportive work environment where every team member plays a vital role in achieving success. We value initiative, professionalism, and dedication. In this role, you’ll have the opportunity to contribute meaningfully to the company’s growth while developing your skills in customer service, administration, and technical support.
How to Apply Are you ready to take the next step in your career as a Service Administrator? Submit your CV to [Email Address Removed]. Only shortlisted candidates will be contacted. If you do not receive a response within 14 days, please consider your application unsuccessful. We will keep your CV on file for future opportunities.
Apply now or you may check out another job post here.
Be part of a company that values its employees, rewards hard work, and prioritizes excellent customer service.
